The Client From Hell

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We’ve all had them. Clients who are never satisfied, or everything is all wrong, and who criticize your work (even thought they hired you because they don’t know a thing about what you do).

What do you do with someone like that? Well, here’s what I did.

Normally, when I send a finished copy-writing job to a client, they respond within a day or two. Usually, their reactions range between, “Wow! This is fabulous!” to “I don’t get it”.

(I always try to reach ...

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How To Lose Business…

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Hilton Brand Logo
Image via Wikipedia

…by nickle and diming your customers.

If you’re a regular reader, you know that I gave a presentation the other day to the Midwest Independent Publishers Association on Online Marketing for Small Publishers and Authors. 

They scheduled and paid for a meeting room ...

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Doing Good by Doing Good – Giving Back to the Community is Great Marketing

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I received an email today from a client who was very excited about a new customer. My client has a glue and adhesive marketing business in the Twin Cities. He contracted with DLCA Internet Marketing to study his current website and his online competitors and create a powerful new search engine optimized website for his firm. DLCA contracted with me to write the copy for the new site.

What got this client so excited was an order he received from Mexico. But it ...

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Roshini Rajkumar Interviews WordsmithBob on WCCO Radio Today…

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Roshini Rajkumar - WCCO Radio Personality Roshini Rajkumar, guest hosting on the Al Malmberg Show on WCCO Radio, interviewed me from 4:30am until 5am. Listen to the interview.

I’ve known Roshini for quite awhile and I’m actually a client of hers.

Her firm, Roshini MultiMedia leverages her years of experience in front of the camera in TV ...

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QuickBooks Or Rather Intuit Sucks

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Intuit Sucks. In case you missed that first part, let me repeat it. Intuit Sucks. Allow me to explain.

I bought 2008 QuickBooks Pro and installed it. It opens fine, it does what it’s supposed to do. And then I click on the “close” button and it just sits there on my screen. It refuses to close.

So I have to open up my Task Manager, find the QuickBooks .exe file, and shut it down.

Now, I know a bit about computers. I ...

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